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Understanding Customer Service
Customer Service Skills
Customer Service Strategies
Handling Customer Complaints
Building Customer Relationships
Customer Feedback and Surveys
Managing Difficult Customers
Technology in Customer Service
Training and Development for Customer Service
Measuring Customer Service Performance
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Topics in this Unit
Understanding Customer Service
Introduction to the concept of customer...Customer Service Skills
Premium topicCustomer Service Strategies
Premium topicHandling Customer Complaints
Premium topicBuilding Customer Relationships
Premium topicCustomer Feedback and Surveys
Premium topicManaging Difficult Customers
Premium topicTechnology in Customer Service
Premium topicTraining and Development for Customer Service
Premium topicMeasuring Customer Service Performance
Premium topicOther Resources
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