Unit 1005: Operations Management

1. Overview of Operations Management

• Definition and scope of operations management
• Role of operations management in achieving business objectives
• Importance of operations management in different types of organizations

2. Historical Evolution of Operations Management

• Early production methods and craftsmanship
• Industrial Revolution and mass production
• Scientific management and Frederick Taylor
• Contributions of Henry Ford and assembly line innovations
• Emergence of quality management and lean principles
• Modern developments: Agile, Six Sigma, and technology integration

3. Key Functions of Operations Management

3.1 Process Design

• Definition and importance
• Types of processes: batch, continuous, job shop
• Process mapping and analysis

3.2 Capacity Planning

• Concept of capacity and capacity utilization
• Short-term vs long-term capacity planning
• Techniques for capacity planning

3.3 Quality Management

• Definition of quality in operations
• Quality control, assurance, and improvement

3.4 Inventory Control

• Importance of inventory management
• Types of inventory: raw materials, WIP, finished goods
• Inventory control techniques: EOQ, ABC analysis

3.5 Supply Chain Management

• Overview of supply chain components
• Integration of suppliers, manufacturers, and distributors

4. Operations Strategies

• Lean production: principles and implementation
• Just-in-Time (JIT) manufacturing: concepts and benefits
• Total Quality Management (TQM): philosophy and tools
• Agile operations: flexibility and responsiveness

5. Operations Performance Metrics

• Productivity measurement
• Quality metrics: defect rates, Six Sigma levels
• Cycle time and throughput
• Customer satisfaction indices

6. Operations Design and Layout

• Facility location decisions: factors and methods
• Facility layout types: process, product, cellular, fixed-position
• Process flow analysis
• Technology integration in operations design

7. Supply Chain Management

• Supplier relationship management
• Logistics and distribution
• Inventory management within supply chain
• Coordination and integration of supply chain functions

8. Quality Management

• Principles of Total Quality Management (TQM)
• Six Sigma methodology
• Quality control tools and techniques (e.g., control charts, Pareto analysis)
• Continuous improvement and Kaizen

9. Capacity Planning and Forecasting

• Demand forecasting techniques: qualitative and quantitative
• Capacity utilization and adjustment
• Resource allocation strategies

10. Sustainability in Operations Management

• Importance of sustainability in operations
• Waste reduction strategies
• Energy efficiency improvements
• Environmentally friendly practices and green operations
• Corporate social responsibility in operations