Handling Objections - Sales Techniques And Strategies | Lecture Notes - YNetStudyHub
Sales Techniques And Strategies

Handling Objections

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Develop skills to address and overcome customer objections by understanding different objection types, anticipating objections, and providing tailored solutions.

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Unit Syllabus 10 Topics
1
Understanding Customer Needs
Building Trust and Rapport
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Effective Communication Skills
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Product Knowledge and Features
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Handling Objections
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Closing Techniques
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Upselling and Cross-Selling Strategies
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Sales Presentation Skills
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Relationship Management
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Sales Metrics and Performance Evaluation
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Unit Resources
Topic Notes PDF Upgrade Past Papers & CATs Practice Exercises