Examine the importance of building trust and rapport with customers to establish long-lasting relationships, enhance credibility, and increase sales opportunities.
Building Trust and Rapport Importance of Trust and Rapport: Trust is the foundation of any successful relationship, be it personal or professional. Rapport refers to the connection and understanding established between individuals. Ways to Build Trust and Rapport: a. Active Listening: Pay full attention to the speaker. Show empathy and understanding by paraphrasing and summarizing. b. Open...…
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