Students will explore the essential customer service skills required for ICT support technicians, including effective communication, problem-solving, and building positive relationships with users.
Customer Service Skills in ICT Support: Active Listening: ICT support professionals must actively listen to customers to understand their issues accurately. Reflecting back what the customer said ensures clarity and shows empathy. Empathy: Demonstrating empathy helps build rapport with customers, even in stressful situations. Understanding and acknowledging the customer's emotions can impro...…
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