Crisis Management and Contingency Planning - Manage Tour Office Operations | Lecture Notes - YNetStudyHub
Manage Tour Office Operations

Crisis Management and Contingency Planning

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Exploring strategies for handling crises and unexpected situations in tourism operations. Learning how to develop contingency plans to ensure business continuity and customer satisfaction in challenging circumstances.

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Unit Syllabus 10 Topics
1
Introduction to Office Operations in the Tourism Industry
Customer Service Best Practices in Tourism
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Reservation and Booking Systems
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Inventory Management in Tourism
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Managing Tour Packages and Itineraries
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Financial Management for TOUR Offices
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Marketing and Promotions in Tourism
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Technology and Software Tools for Office Operations
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Staff Training and Development
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Crisis Management and Contingency Planning
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