Staff Training and Development - Manage Tour Office Operations | Lecture Notes - YNetStudyHub
Manage Tour Office Operations

Staff Training and Development

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Understanding the importance of staff training and development in the tourism industry. Learning how to train and motivate employees to provide excellent service and contribute to the success of a TOUR office.

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Unit Syllabus 10 Topics
1
Introduction to Office Operations in the Tourism Industry
Customer Service Best Practices in Tourism
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Reservation and Booking Systems
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Inventory Management in Tourism
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Managing Tour Packages and Itineraries
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Financial Management for TOUR Offices
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Marketing and Promotions in Tourism
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Technology and Software Tools for Office Operations
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Staff Training and Development
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Crisis Management and Contingency Planning
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Unit Resources
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