An overview of the importance of ICT (Information and Communication Technology) skills in the digital age, including basic concepts and terminology.
Introduction to ICT Skills
Information and Communication Technology (ICT) – the tools, systems and processes that enable the creation, storage, exchange and use of information.
| Benefit | Explanation |
|---|---|
| Employability | Most jobs require basic digital competence (email, office software, internet research). |
| Productivity | Automating routine tasks saves time and reduces errors. |
| Collaboration | Cloud‑based platforms let teams work together from anywhere. |
| Lifelong Learning | Online resources (MOOCs, webinars) expand knowledge quickly. |
| Digital Citizenship | Understanding safe, ethical online behavior protects individuals and organisations. |
| Category | Typical Tools / Technologies | Key Competencies |
|---|---|---|
| Hardware & Devices | Desktops, laptops, tablets, smartphones, printers, routers | • Identify components (CPU, RAM, storage) • Connect peripherals • Perform basic troubleshooting |
| Operating Systems | Windows, macOS, Linux, Android, iOS | • Navigate file systems • Install/uninstall software • Manage user accounts & permissions |
| Productivity Software | Microsoft Office, Google Workspace, LibreOffice | • Create & format documents, spreadsheets, presentations • Use formulas, charts, mail merge • Collaborate in real‑time |
| Internet & Web Skills | Browsers, search engines, cloud services | • Effective keyword searching • Evaluate source credibility • Use cloud storage, file‑sharing, and online forms |
| Communication Tools | Email, instant messaging, video‑conferencing (Zoom, Teams, Teams), social media | • Write professional emails • Conduct virtual meetings (screen sharing, recording) • Manage digital etiquette |
| Data Management | Databases (Access, MySQL), spreadsheets, CSV files | • Organise data in tables • Perform basic queries & filters • Export/import data securely |
| Basic Programming & Automation | Scratch, Python, VBA, Power Automate | • Understand logic (loops, conditionals) • Write simple scripts to automate repetitive tasks |
| Cybersecurity Basics | Antivirus, firewalls, password managers, two‑factor authentication (2FA) | • Recognise phishing & malware • Apply strong password practices • Secure personal and work devices |
| Digital Ethics & Citizenship | Online privacy laws (GDPR, CCPA), copyright, netiquette | • Respect intellectual property • Protect personal data • Behave responsibly in digital communities |
Foundations (Weeks 1‑2)
Productivity Suite (Weeks 3‑5)
Internet & Communication (Weeks 6‑7)
Data Handling (Weeks 8‑9)