Customer Service and Communication - Bartending: Assessment And Revision | Lecture Notes - YNetStudyHub
Bartending: Assessment And Revision

Customer Service and Communication

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Developing essential customer service skills, effective communication strategies, and techniques for handling difficult customers in a bar setting.

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Unit Syllabus 10 Topics
1
Introduction to Bartending
Bar Setup and Equipment
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Classic Cocktail Recipes
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Mixology Techniques
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Garnishes and Presentation
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Customer Service and Communication
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Responsible Alcohol Service
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Bar Management and Inventory
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Specialty and Signature Cocktails
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Barista Skills
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Unit Resources
Topic Notes PDF Upgrade Past Papers & CATs Practice Exercises