Unit 3730: Human Resource Management Fundamentals

1. Recruitment and Selection Process

1.1 Job Analysis

• Definition and purpose
• Methods of conducting job analysis (interviews, questionnaires, observation)
• Identifying job requirements and specifications

1.2 Job Posting and Advertising

• Internal vs. external recruitment
• Crafting effective job descriptions and advertisements
• Recruitment channels (job boards, social media, recruitment agencies)

1.3 Screening Resumes and Applications

• Criteria for screening
• Shortlisting candidates
• Use of applicant tracking systems (ATS)

1.4 Conducting Interviews

• Types of interviews (structured, unstructured, behavioral, panel)
• Preparing interview questions
• Interview techniques and legal considerations

1.5 Making Job Offers

• Offer letters and contracts
• Negotiation and acceptance
• Onboarding basics

2. Performance Management Systems

2.1 Setting Goals and Objectives

• SMART goals framework
• Aligning individual and organizational goals

2.2 Providing Feedback

• Types of feedback (formative, summative)
• Effective feedback techniques

2.3 Performance Appraisals

• Methods (360-degree feedback, self-assessment, rating scales)
• Conducting appraisal meetings

2.4 Addressing Performance Issues

• Identifying causes
• Performance improvement plans
• Coaching and counseling

3. Employee Training and Development

3.1 Importance and Benefits

• Enhancing skills and knowledge
• Career advancement and succession planning

3.2 Training Needs Analysis

• Identifying skill gaps
• Methods of assessment

3.3 Designing Training Programs

• Types of training (on-the-job, off-the-job, e-learning)
• Learning styles and methods

3.4 Evaluating Training Effectiveness

• Kirkpatrick’s evaluation model
• Measuring ROI on training

4. Compensation and Benefits Administration

4.1 Compensation Structures

• Salary bands and pay scales
• Incentives and bonuses

4.2 Benefits Packages

• Health insurance, retirement plans, paid leave
• Perks and non-monetary benefits

4.3 Legal and Ethical Considerations

• Fair pay practices
• Transparency and equity

5. Employee Relations and Conflict Resolution

5.1 Fostering Positive Employee Relations

• Communication strategies
• Employee engagement and motivation

5.2 Conflict Resolution Strategies

• Types of workplace conflicts
• Conflict resolution models and techniques

5.3 Addressing Workplace Issues

• Grievance handling processes
• Disciplinary procedures

6. Diversity and Inclusion in the Workplace

6.1 Importance of Diversity and Inclusion

• Benefits to organizations
• Challenges and barriers

6.2 Creating Inclusive Policies

• Anti-discrimination policies
• Accessibility and accommodations

6.3 Fostering a Culture of Respect

• Training on unconscious bias
• Promoting cultural competence

7. Legal Compliance in HR Management

7.1 Key Employment Laws

• Equal Employment Opportunity (EEO)
• Labor relations and collective bargaining

7.2 Wage and Hour Laws

• Minimum wage, overtime rules
• Recordkeeping requirements

7.3 Workplace Health and Safety

• Occupational Safety and Health Administration (OSHA) standards
• Employee wellness programs

8. HR Metrics and Analytics

8.1 Introduction to HR Analytics

• Definition and benefits
• Types of HR data

8.2 Key HR Metrics

• Turnover rates
• Employee engagement scores
• Absenteeism rates

8.3 Data-Driven Decision Making

• Using analytics to improve recruitment, retention, and performance
• Reporting and visualization tools