Learning Objectives
5 objectives- Understand the fundamental concepts and roles in business analysis.
- Develop skills in business process modeling and process improvement techniques.
- Apply strategic tools like SWOT analysis and KPIs to evaluate business performance.
- Master requirement elicitation, business process reengineering, and change management strategies.
- Gain proficiency in using business analysis tools and business process automation technologies.
Content Outline
PreviewUnit 4602: Comprehensive Business Analysis
1. Introduction to Business Analysis
- Definition and scope of business analysis
- Importance of business analysis in organizations
- Roles and responsibilities of a business analyst
- Identifying business needs and opportunities
2. Business Process Modeling
- Purpose and benefits of process modeling
- Common modeling techniques:
- Flowcharts
- Business Process Model and Notation (BPMN)
- Process maps
- Tools used for modeling
- Case study: Creating a business process model
3. SWOT Analysis
- Introduction to SWOT analysis
- Components:
- Strengths
- Weaknesses
- Opportunities
- Threats
- Conducting a SWOT analysis
- Application in strategic planning
4. Process Improvement Techniques
- Overview of process improvement
- Lean Six Sigma:
- Principles and methodology
- Kaizen:
- Continuous improvement philosophy
- Total Quality Management (TQM):
- Concepts and benefits
- Selecting appropriate techniques
5. Requirement Elicitation and Analysis
- Importance of requirements in business analysis
- Techniques for eliciting requirements:
- Interviews
- Workshops
- Surveys
- Observation
- Documenting and validating requirements
- Managing stakeholder expectations
6. Business Process Reengineering
- Definition and objectives
- Steps involved in process reengineering
- Identifying processes for reengineering
- Risks and challenges
- Case studies on successful reengineering
7. Key Performance Indicators (KPIs)
- Understanding KPIs and their importance
- Types of KPIs (leading vs lagging)
- Defining effective KPIs
- Measuring and analyzing KPIs
- Using KPIs for continuous improvement
8. Change Management in Business Analysis
- Concept of change management
- Change management models (e.g., ADKAR, Kotter’s 8-Step)
- Strategies to manage resistance
- Communication and training plans
- Role of business analyst in change management
9. Business Process Automation
- Introduction to automation in business processes
- Benefits and challenges
- Types of tasks suitable for automation
- Technologies and tools for automation
- Impact on workforce and process efficiency
10. Business Analysis Tools and Software
- Overview of popular tools:
- Microsoft Visio
- IBM Blueworks Live
- Lucidchart
- Features and use cases
- Selecting the right tool for the business context
- Hands-on exercises with selected tools
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