Customer Service and Communication Skills - Perform Computer Repair And Maintenance | Lecture Notes - YNetStudyHub
Perform Computer Repair And Maintenance

Customer Service and Communication Skills

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Importance of effective communication with clients, managing expectations, and providing excellent customer service throughout the repair and maintenance process.

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Unit Syllabus 10 Topics
1
Introduction to Computer Repair and Maintenance
Tools and Equipment for Computer Repair
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Basic Troubleshooting Techniques
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Hardware Repair and Upgrades
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Software Maintenance and Optimization
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Preventative Maintenance Practices
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Data Recovery and Backup Solutions
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Network Troubleshooting
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Customer Service and Communication Skills
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Legal and Ethical Considerations in Computer Repair
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Unit Resources
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