Customer Service Skills - Perform Computer Repair And Maintenance | Lecture Notes - YNetStudyHub
Perform Computer Repair And Maintenance

Customer Service Skills

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Communication techniques, problem-solving strategies, and professionalism required when interacting with clients during computer repair and maintenance services.

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Unit Syllabus 10 Topics
1
Introduction to Computer Repair and Maintenance
Computer Hardware Components
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Software Troubleshooting
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Hardware Troubleshooting
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Preventative Maintenance
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Data Recovery
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Networking and Internet Connectivity
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Security Measures
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Upgrading Hardware
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Customer Service Skills
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Unit Resources
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