Understand the importance of crisis management and emergency procedures in the travel industry, including handling cancellations, natural disasters, medical emergencies, and security threats.
Crisis Management and Emergency Procedures 1. Definition: Crisis management refers to the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. Emergency procedures are predefined steps that need to be followed in the event of an emergency to ensure the safety and well-being of individuals. 2. Key Components of...…
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