Customer Relationship Management (CRM) Systems - Manage Information System | Lecture Notes - YNetStudyHub
Manage Information System

Customer Relationship Management (CRM) Systems

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Learn about CRM systems and how they help organizations manage interactions with customers, improve customer satisfaction, and drive sales growth.

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Unit Syllabus 10 Topics
1
Introduction to Information Systems
Types of Information Systems
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Information Systems Development Lifecycle
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Information Systems Security
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Database Management Systems
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Enterprise Resource Planning (ERP) Systems
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Customer Relationship Management (CRM) Systems
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Business Intelligence and Analytics
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Emerging Trends in Information Systems
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Ethical and Legal Issues in Information Systems
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Unit Resources
Topic Notes PDF Upgrade Past Papers & CATs Practice Exercises