IT Service Management - It Strategy And Governance | Lecture Notes - YNetStudyHub
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It Strategy And Governance

IT Service Management

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Understanding IT service management practices, including IT service delivery, service support, and service level management to ensure the delivery of high-quality IT services.

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Unit Syllabus 10 Topics
1
Introduction to IT Strategy and Governance
IT Governance Frameworks
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IT Strategic Planning
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IT Portfolio Management
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IT Risk Management
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IT Performance Measurement
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IT Service Management
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IT Compliance and Audit
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IT Ethics and Security
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IT Governance Best Practices
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Unit Resources
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