Team dynamics, Tuckman's stages of team development, principles of win-win commercial negotiation, customer relationship management (CRM), and delivering persuasive sales presentations.
Topic 7: Teamwork, Negotiation, Customer Service, and Presentations 1. Introduction & Learning Outcomes Technical competence is ineffective if an entrepreneur or accounting technician cannot collaborate in teams, negotiate favorable terms with suppliers, deliver exceptional customer care, and present ideas persuasively to partners and investors. Learning Outcomes By the end of this study sessi...…
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