Sales and Customer Service - Develop Travel Packages | Lecture Notes - YNetStudyHub
Develop Travel Packages

Sales and Customer Service

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Sales techniques, customer service best practices, handling inquiries, complaints, and ensuring customer satisfaction throughout the travel experience.

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Unit Syllabus 10 Topics
1
Introduction to Travel Package Development
Market Research and Analysis
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Destination Selection and Evaluation
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Creating Itineraries and Activities
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Pricing and Costing Strategies
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Marketing and Promotion
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Sales and Customer Service
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Legal and Ethical Considerations
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Sustainability and Responsible Tourism
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Monitoring and Evaluation
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Unit Resources
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