Customer Service and Feedback Management - Develop Tour Package | Lecture Notes - YNetStudyHub
Develop Tour Package

Customer Service and Feedback Management

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Implementing customer service protocols to provide excellent support before, during, and after the tour, and establishing feedback mechanisms to gather insights for continuous improvement of the tour package.

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Unit Syllabus 8 Topics
1
Understanding the Target Audience
Researching Destinations and Attractions
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Transportation and Accommodation Planning
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Activity and Itinerary Design
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Pricing and Cost Analysis
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Marketing and Promotion Strategies
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Risk Management and Contingency Planning
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Customer Service and Feedback Management
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Unit Resources
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