Emotional Intelligence in Conflict Resolution - Conflict Resolution Strategies | Lecture Notes - YNetStudyHub
Conflict Resolution Strategies

Emotional Intelligence in Conflict Resolution

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Discuss the role of emotional intelligence in managing emotions during conflicts. Explore strategies for regulating emotions, understanding others' perspectives, and building empathy.

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Unit Syllabus 10 Topics
1
Understanding Conflict
Importance of Conflict Resolution
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Communication Skills in Conflict Resolution
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Collaborative Problem-Solving
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Negotiation Techniques
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Emotional Intelligence in Conflict Resolution
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Mediation and Third-Party Interventions
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Cultural Considerations in Conflict Resolution
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Conflict Resolution in Teams
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Conflict Resolution Techniques for Difficult Situations
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Unit Resources
Topic Notes PDF Upgrade Past Papers & CATs Practice Exercises