Conflict Resolution - Communication Skills | Lecture Notes - YNetStudyHub
Communication Skills

Conflict Resolution

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Learning strategies for managing and resolving conflicts through effective communication, including active listening, assertiveness, negotiation, and finding common ground.

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Conflict Resolution Definition: Conflict resolution is the process of addressing disputes or disagreements between individuals or groups in a constructive and peaceful manner. Key Steps in Conflict Resolution: Identify the Conflict: Recognize the source of the conflict and the parties involved. Listen Actively: Listen to all sides of the conflict to understand each party's perspective. C...…

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Unit Syllabus 10 Topics
1
Introduction to Communication Skills
Verbal Communication
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Nonverbal Communication
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Written Communication
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Interpersonal Communication
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Public Speaking
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Cross-Cultural Communication
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Communication in the Digital Age
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Conflict Resolution
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Communication Ethics
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