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Accommodation Operations
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Course Outline
8 sections
1. Introduction to Accommodation Operations
90 mins
9 topics
Overview of Accommodation Operations
Importance of Customer Service in Accommodation Operations
Front Office Operations
Housekeeping and Room Management
Maintenance and Engineering in Accommodation Operations
2. Accommodation Operations: Core Concepts
80 mins
8 topics
Introduction to Accommodation Operations
Types of Accommodation Establishments
Front Office Operations
Housekeeping Operations
Food and Beverage Operations
3. Accommodation Operations: Practical Applications
80 mins
8 topics
Front Office Operations
Housekeeping Procedures
Revenue Management
Food and Beverage Service
Security and Safety Procedures
4. Accommodation Operations: Tools and Techniques
100 mins
10 topics
Introduction to Accommodation Operations
Front Office Operations
Housekeeping Management
Revenue Management
Technology in Accommodation Operations
5. Accommodation Operations: Case Studies
60 mins
6 topics
Front Office Operations in a Luxury Hotel
Housekeeping Management in a Resort
Food and Beverage Operations at a Boutique Inn
Revenue Management Strategies for a Bed and Breakfast
Guest Relations and Customer Service at a Hostel
6. Accommodation Operations: Problem Solving
70 mins
7 topics
Identifying Guest Complaints
Root Cause Analysis
Implementing Service Recovery Strategies
Conflict Resolution Techniques
Implementing Preventive Measures
7. Accommodation Operations: Assessment and Revision
80 mins
8 topics
Types of Accommodation Establishments
Front Office Operations
Housekeeping Management
Revenue Management
Food and Beverage Operations
8. Accommodation Operations: Advanced Topics
70 mins
7 topics
Revenue Management in Accommodation Operations
Sustainable Practices in Accommodation Operations
Quality Assurance and Customer Satisfaction in Accommodation Operations
Technology Integration in Accommodation Operations
Crisis Management and Emergency Preparedness in Accommodation Operations